Refund policy

Refund policy

📌 Refund & Warranty Policy

Return / Exchange / Refund Policy

This policy applies exclusively to purchases made on our official website addiesdivewatches.com.

You may request a return, exchange, or refund within 30 calendar days from the delivery date (based on the logistics record).

We accept returns in cases such as:
• Product functional or quality issues
• Damage caused during transportation
• Wrong item received

We also accept non-quality based returns (e.g., change of mind, wrong item ordered).
※ Return shipping and possible restocking fees may apply.

Important Notes (Conditions Not Eligible as Quality Issues)

1️⃣ Damage caused by improper use, accidents, unauthorized repair or modification, or any man-made factors
2️⃣ Items sold with known and declared defects (e.g., B-stock, visible cosmetic flaws stated before purchase)
→ Such defects cannot serve as reasons for return/exchange
3️⃣ Color difference due to lighting or screen display differences
→ Not considered a quality problem

Requirements for Accepted Returns

To qualify for a return or exchange, items must:

  1. Be returned within 30 calendar days

  2. Remain in unused, original condition
    – No scratches, stains, cosmetics, or alteration

  3. Include complete original packaging
    – Watch box, protection films, tags, manuals, accessories
    – ⚠️ Please do not stick labels directly on the watch box

  4. Include any gift(s) received from promotions
    – If missing or damaged, the gift’s value may be deducted from the refund

Non-qualifying items may not be accepted and may be returned to the customer at their cost.

Return Methods Accepted ✔

We accept returns shipped via:

• Standard postal mail
• Registered mail
• Express courier services

(Shipment tracking is strongly recommended to avoid lost packages.)

Return Instructions & Refund Time

  1. Contact our team at support@addiesdivewatches.com
    Provide your order number & issue description

  2. Follow return instructions provided by our team

  3. Once received and inspected:
    → Refunds are issued within 2 business days

Actual arrival time depends on your bank/payment platform
Estimated 5–15 business days for completion.

Warranty Policy（2-Year Limited Warranty）

All watches purchased from addiesdivewatches.com are covered for 2 years from delivery date.

Warranty covers:
✔ Movement failure under normal use

Warranty does not cover:
✘ Man-made damage, unauthorized opening or modification
✘ Cosmetic components (crystal, case, bezel, strap, crown, coating, etc.)
✘ Water damage caused by incorrect crown usage or exceeding depth rating

If warranty service is needed, customers may be required to ship the watch to our designated service facility —
processing follows the same steps as the above return procedure